Any individuals and groups who consider themselves deprived of inappropriate treatment under the Projects can file a grievance redress by writing or by our website grievance redress window.
All written and online grievances shall be collected by the PIU and be directly submitted to the World Bank within 5 working days and follow-up action shall be taken by the World Bank within its timeframe.
To file a complete grievance, he/she needs to enter the contact information correctly. If the information is incorrect, we will not address your concern. Please enter the accurate information.